Frequently Asked Questions

How do we get started?


1. We connect, discuss your needs and answer any question you may have. 2. You complete the intake information 3a. You upload a backup copy of the file you would like to convert to our secure, Canadian-hosted portal, or 3b. You invite us to your organization if you use an online accounting software 4. We will create a Xero trial subscription and migrate the information to it. Please don't create an organization first. 5. We will report back to you and set you up as a user to the Xero organization. 6. You can then verify the result and, once you confirm you are satisfied and we received the payment, we transfer the subscription to you.




How do I prepare my files for conversion?


The cleaner your file, the more accurate and faster the migration will be. To help us help you, please ensure that: All bank and credit card accounts are reconciled, and the outstanding items are cleaned up to the minimum. (e.g. stale-dated cheques are reversed, etc.) Payments and credit notes to either accounts receivable and to accounts payable are all applied to invoice(s) (for A/R) or bill(s) (for A/P).




What information cannot be migrated from Sage 50 to Xero?


Our team converts only the core accounting data from Sage 50 excluding the following: Budgets Invoice and bill descriptions if not using items or services Sales/Purchase Orders Draft invoices/Bills Payment Terms Invoice and other Templates Transactions posted after Convert date Deleted/Cancelled Transactions Notes mentioned in Contacts Tracked Inventory if using the FIFO method in Sage 50 * * This can be done as a custom conversion. Also note that Xero's inventory module has limitations. If you need inventory in Xero, please contact us to discuss the best options.




What is on the roadmap?


We are working on speeding up the conversion process to reduce turn-around time. We have developed a beta version that can migrate tracked inventory. Note that Xero only has a basic tracked inventory module, so there are some inherent limitations.




Does my data remain confidential after the conversion?


Yes, your data remains confidential, all our data is hosted on Canadian servers and encrypted at rest and in transit with both password and multi-factor authentication. Once the conversion has been completed and you have reviewed the Xero data, you can remove our users from the Xero account. On our side, we delete any remaining files. The only remaining data after conversion is a log file with the date of conversion, an exception report that includes no identifiers, example: "900 bills uploaded to Xero at 3:45".




What information cannot be migrated from Quickbook Desktop to Xero?


Our team converts only the core accounting data from Quickbook Desktop excluding the following: Budgets Sales/Purchase Orders Draft invoices/Bills Payment Terms Invoice and other Templates Transactions posted after Convert date Deleted/Cancelled Transactions Notes mentioned in Contacts Tracked Inventory * * This can be done as a custom conversion. Also note that Xero's inventory module has limitations. If you need inventory in Xero, please contact us to discuss the best options.




What information cannot be migrated from Quickbook Online to Xero?


Our team converts only the core accounting data from Quickbook Online excluding the following: Budgets Sales/Purchase Orders Draft invoices/Bills Payment Terms Invoice and other Templates Transactions posted after Convert date Deleted/Cancelled Transactions Notes mentioned in Contacts Tracked Inventory * * This can be done as a custom conversion. Also note that Xero's inventory module has limitations. If you need inventory in Xero, please contact us to discuss the best options.




I need to convert more than one company. Do you offer volume discount?


Yes. If you are looking at converting more than four companies to Xero, we offer volume discount.

This is great for bookkeeping firm and accounting firm that are looking a converting multiple clients, and for larger business group with multiple entities.
And you don't need to convert all the companies at once: the discount is applicable for those who commit the minimum volume of conversion upfront.

Please contact us for more information.




I already have an unused Xero account that I'd like to import to. Can you migrate to it?


Yes, we can migrate your legacy information to a Xero account that already exists, but only if has not been used for any transactions. It can have a default chart of account, but that's about it. To do so, you'll need to give us Advisor access to that Xero account.




Can you migrate my legacy software information in a live Xero?

I need to start using Xero right away for my business (or my client's business), but my bookkeeping in the legacy software still needs to be completed up to the conversion date.


Short answer is yes. It's a delicate process that looks like this: a) We will migrate the chart of account, contacts and tax rates from your legacy software asap. You cannot remove or modify any of those, although you can add new ones. b) We will set a lock date in Xero, so that no transactions can be entered prior to the conversion date. You cannot "unlock" the prior period and post any transactions prior to the conversion date.




Can you migrate multi-currency?


Yes we can! Note that every accounting software handles multi-currency transactions slightly differently. - Some use exchange rate with different number of decimals than Xero, which may result in difference with transactions over $10,000. - Some also do not automatically create unrealized foreign exchange gain/loss at each report dates, which Xero does. All to say that there might be some slight variations between the data in your legacy software and that of Xero. We do reconcile every differences manually as part of the conversion so that, for each reporting period, your net income is the same between Xero and your legacy software. Because of the extra work, there is an extra charge of $100 per year imported for this. There is also currently no way to have Xero automatically reconciled transfers between bank account in different currency. The fees indicated above will include reconciling up to 100 multi-currency transfers, but if you have a higher volume of bank transfers than this, we can either" a) Do them all for you, for the price of $20 per additional 25 multi-currency bank transfers; or b) Teach someone on your team how to do them (we import all the bank feeds for each accounts, so it's just a matter of reconciling the transfers to each other).